Privacy Policy for Icypeed Logistics WhatsApp Chatbot
Effective Date: 17/09/2024
Icypeed Logistics (“we”, “our”, “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our WhatsApp Chatbot via Facebook’s developer platform. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
When you interact with our WhatsApp chatbot, we may collect the following types of information:
a. Personal Information
- Name
- Phone Number
- Location Data (if relevant to our logistics services)
- Messages and Communication: Content of the messages you exchange with our chatbot.
b. Usage Data
- Interaction logs with our chatbot, including timestamps, responses, and queries.
- Device information such as the type of mobile device used, operating system, and mobile network information.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our logistics services, including responding to inquiries, tracking shipments, and processing orders.
- Communicate with you regarding updates, promotions, or any issues related to the services provided.
- Enhance the performance and functionality of the chatbot.
- Ensure compliance with legal obligations.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data under the following circumstances:
- Service Providers: We may share your information with third-party vendors and service providers that assist us in providing logistics services (e.g., delivery partners).
- Legal Compliance: If required by law, regulation, legal process, or governmental request, we may disclose your personal information.
- Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of the transaction.
4. Data Security
We take appropriate technical and organizational measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your personal information, no transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal data only for as long as necessary to provide the requested services, comply with legal obligations, or resolve disputes. Once your information is no longer required, we will take appropriate measures to delete or anonymize it.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct any inaccuracies in your data.
- Request deletion of your personal data.
- Restrict or object to certain types of data processing.
- Withdraw your consent to data processing at any time without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise these rights, please contact us at [insert contact details].
7. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected information from a child under 16, we will take steps to delete such information promptly.
8. Third-Party Links
Our WhatsApp chatbot may contain links to other websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third-party services. We encourage you to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will revise the “Effective Date” at the top.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Icypeed Logistics
support@icypeed
5580 Lusiwasi Road, Lusaka , Zambia
+260963944485
