Data Deletion Request
At Icypeed Logistics, we respect your privacy and are committed to ensuring that you have control over your personal data. This page outlines how you can request the deletion of your personal information that has been collected by our WhatsApp Chatbot or through other services offered by Icypeed Logistics.
How to Request Data Deletion
If you wish to have your personal data removed from our systems, please follow the steps outlined below:
Option 1: Contact Us via Email
You can submit a data deletion request by sending an email to our support team. Please ensure that your request includes:
- Your full name
- Your phone number (used to interact with our WhatsApp Chatbot)
- A brief description of your request (e.g., “I would like to request the deletion of my personal data.”)
Email: [support@icypeedlogistics.com]Subject Line: Data Deletion Request
Once we receive your request, we will confirm the deletion of your data within 30 days.
Option 2: Request via WhatsApp Chatbot
You can also request data deletion directly through our WhatsApp Chatbot. To do so:
- Open a chat with our Icypeed Logistics WhatsApp Chatbot.
- Type “Delete My Data”.
- Follow the instructions provided by the chatbot to complete your request.
We will process your request and delete your data within 30 days, in compliance with applicable laws.
Option 3: By Mail
If you prefer to make your data deletion request by post, please send your request to the following address, including your full name, phone number, and the nature of your request:
Icypeed Logistics
5580 Lusiwasi Road, Kalundu Lusaka, Zambia,
Attn: Data Deletion Request
What Happens Next?
Upon receiving your request, we will:
- Confirm your identity and verify your request.
- Delete your personal data from our records.
- Send you confirmation that your data has been deleted within 30 days.
Please note that in some cases, certain data may be retained if required by law, for legitimate business purposes, or to complete any ongoing services.
For any questions or further assistance with your data deletion request, please feel free to contact us at +260963944465 or support@icypeed.com
Thank you for trusting Icypeed Logistics with your data! We are committed to protecting your privacy.